Return Policy

Return & Refund Policy

Thanks for shopping at iMasterArabic!

We would like you to be totally satisfied and happy with your purchase! However, it can happen that you are not entirely satisfied with your purchase, we're here to help.

Returns:

Please note: e-books are not eligible for return!

For all other items, the following applies:

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds:

Please note: e-books are not eligible for return or refund!

For all other items, the following applies:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of shipping (if you have paid shipping costs) will be deducted from your refund.

If you have any questions on how to return your item to us, please feel free to contact us. at: info@imasterarabic.com (English), info@leerarabisch.nl (Nederlands).